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    Seamless Operations & CX

    Conversational AI Solutions for Digital-First Banks & Fintechs

    Making retail banking simpler, faster, compliant and outcome-driven

    Digital AI Agents: Chat, Email & SMS

    • Omni-channel integration with 15+ touch-points
    • Powered by RAG Cognitive Search
    • Fall back to live chat
    • Enable Co-browsing
    • Text bot/SMS bot
    • Seamless fallback from text to voice
    • Agent M/Generative AI/ChatGPT integration

    Voice AI Agents

    • Human-like voice conversations
    • 100% Gen AI-powered
    • Multi-lingual
    • Seamless fallback from Voice to Text
    • Pre-integrates with popular contact center, payment systems, and telephony platforms

    AI Agent Assist

    • Available for chat-based and voice-based interactions
    • RAG-Powered Cognitive Search
    • Sentiment and intent analysis
    • Workflows and decision trees
    • Real-time nudges
    • AutoQA to ensure SOPs
    • 50+ Real-time call analytics

    Live Chat with Co-Browsing

    • Real-time engagement through Live Chat & Audio/Video calls
    • Co-Browsing for visual guidance without additional downloads + session recording
    • File Sharing
    • Highlighting, Data Field Masking, and Document Signing
    Built for retail banking

    End-to-End Automation of High-Priority Workflows

    Drive higher digital sales, boost agent efficiency and ensure 100% compliance
    Increase Digital Sales

    Increase Digital Sales

    Promote loans, insurance and investment offerings through AI-driven upselling or cross selling. Generate leads and guide customers down the sales funnel.

    Provide Information Instantly

    Provide Information Instantly

    Customers get instant updates on balances, mini statements, recent transactions and account statements without navigating multiple systems.

    Help Customers Make Informed Decisions

    Help Customers Make Informed Decisions

    Provide instant loan eligibility checks, EMI calculations and other financial guidance to help customers plan effectively.

    Keep Customers Informed

    Keep Customers Informed

    Collect feedback, send push notifications, share updates and announcements to maintain strong engagement and customer loyalty, and improve cash flow.

    Manage Accounts Seamlessly

    Manage Accounts Seamlessly

    Support a wide range of account-related services, including updates, closures, card activation, blocking, and lost/stolen card handling without human intervention.

    Onboard Customers Swiftly

    Onboard Customers Swiftly

    Use live chat, co-browsing, and AI assistance to simplify digital onboarding, enabling customers to get started 3X faster.

    Enable 24/7 Support

    Enable 24/7 Support

    Offer AI-driven customer support across multiple channels to address queries and service requests anytime, freeing human agents for complex tasks.

    Secure Transactions with Voice Biometrics

    Secure Transactions with Voice Biometrics

    Utilize advanced speech recognition for instant voice authentication, preventing fraud and ensuring secure transactions.

    Enable Hands-Free Banking

    Enable Hands-Free Banking

    Allow customers to perform transactions like money transfers, bill payments, and balance inquiries using simple voice commands or on voice calls.

    Guide Human Agents (Sales & Customer Support)

    Guide Human Agents (Sales & Customer Support)

    AI Agent Assist provides real-time nudges, sentiment analysis, and workflow guidance to make agents faster, more accurate, and effective.

    Proof of Value

    The Value You Get

    The financial and operational advantage of AI-led retail banking

    40%

    Cut down support costs

    80%

    Increase in CSAT score

    90%

    Automation of query resolution

    50%

    Boost in agent productivity

    150%

    Elevation in product sales

    Up to 60%

    Automation achieved

    3X

    Faster customer onboarding

    designed to outperform

    Why Choose Floatbot.AI

    Delivering reliability, intelligence and control in every customer interaction
    No-Code Conversational AI Platform

    No-Code Conversational AI Platform

    Omnichannel AI Agents

    Omnichannel AI Agents

    Multilingual

    Multilingual (100+ languages)

    Industry-Specific Knowledgebase

    Industry-Specific Knowledgebase

    Up-Skilled for Sales Journey

    Up-Skilled for Sales Journey

    Modular AI Orchestration Engine

    Modular AI Orchestration Engine

    Goal-Driven Analytics

    Goal-Driven Analytics

    Seamless Pre-Integrations

    Seamless Pre-Integrations

    Pre-Defined Templates for Retail Banking

    Pre-Defined Templates for Retail Banking

    Achievements

    Trusted. Proven. Recognized.

    Pre-Integrations

    Readily Connects with Tech Stack

    Finastra
    q2
    i-exceed-Hi-Res
    infosys-finacle
    fortified operations

    Enterprise-Grade Protection

    enterprise grade protection