Voice AI Agent
Chat AI Agent
Resilience + Claims Surges
Manage CAT event surges with speed and accuracy, while improving claims turnaround times.
Growth + Sales Productivity
Win more BORs with faster policy quotes, smarter underwriting support, and always-on customer service.
Operational Efficiency + Compliance
Streamline claims intake, compliance checks, and policy administration to reduce errors and improve efficiency across partners.
Floatbot powers real-time conversations across every insurance channel — automating claimant, policyholder, and agent interactions with accuracy and empathy.
Automate up to 80% of Claims submissions & support, reduce cost of per claim to less than $5, save 40+ hours per adjuster, per month
Increases policy turnaround and RFP throughput by 2×.
Automate up to 60% of service calls and improve retention.
Automate and streamline every claim interaction from intake to resolution.
Boost adjuster productivity by over 25% and reduce burnout.
Accelerate quoting, policy generation, and underwriting collaboration.
Double policy turnaround and RFP throughput, while increasing premium volume by 10–15%.
Empower service reps to resolve policy, billing, and support requests faster.
Reduce average handling time by 30% and improve customer retention.
Reduce after-call work by 90% and resolve claims three times faster.
Accelerate sales and reduce operational costs by over 40%
Increase first-time resolution by 45% and reduce manual workload.
"My experience interacting with LEXI was really good, she was empathetic and fully compliant. You've got all these low –balance accounts, out-of-stat debts that are really hard to work. This is perfect solution for that because it doesn't involve agents. You reduce your costs, and it's compliant too. It just makes sense- absolute sense"
Chief Technology Officer
InterProse
“Floatbot’s compliance-first approach and fast response time have made a noticeable impact within just a few days of implementation. The team is highly proactive, promptly acting on feedback to meet our needs!”
Managing Attorney
Mountain Peak Law Group, PC
"Floatbot team did a phenomenal job understanding our requirements and helping us launch our Voice AI Agent. Now, we are looking to widen the scope of our AI Agent to facilitate other services, including PTP (Promise to Pay). Our partnership with Floatbot has been great so far. We are also experimenting with WhatsApp, SMS, and Web AI Agents to help us reach a large number of our consumers. Floatbot has one of the best analytics capabilities we've seen among vendors so far. We are excited to continue expanding our AI journey with Floatbot"
Senior Vice President
Tricolor Auto Group, LLC
"We collaborated with Floatbot to implement an AI solution for a Collection Agency customer. We worked together to develop a smart AI agent that helps make our customer more profitable by reducing costs. The Floatbot team has been very supportive, ensuring all requirements are addressed and timelines are met. Their platform is excellent, and we feel confident recommending the solution to our customers"
VP Product
Broadband Dynamics, LLC
"I’ve had the opportunity to explore many AI companies, and I can confidently say that Floatbot stands out as the most technologically impressive among them. I’m genuinely excited about the opportunity to collaborate with them in the future."
Chief Financial Officer
National Credit Management
"We've been using Floatbot platform since 2022. We started with a basic chat AI Agent, and now we're integrating GenAI to further enhance our customer interactions. We're also in the process of incorporating Floatbot’s Voice AI Agent into our call center, which will help our agents work even better. Overall, our experience with Floatbot has been amazing, and we look forward to enhance our customer experience together!"
Manager
I.T. Department
"Using Floatbot for our pre-due renewal calls has been great. With just one round of calls, we've successfully engaged 50% of our customers, boosting our collection rates. Without Floatbot, we'd rely heavily on manpower at our call centers which increased operational costs. With Floatbot, we've not only streamlined our processes but also achieved considerable cost savings. We're planning to expand its capabilities by incorporating multiple regional languages and additional features. We aim to have Floatbot handle 50-60% of customer interactions before payment due dates."
Deputy Manager
IndiaFirst Life Insurance
"As one of the senior leaders of our service provider organization, I am pleased to share how Floatbot's conversational AI products have transformed our ability to provide exceptional solutions to our customers. By leveraging their platform abilities, we have been able to seamlessly manage end-user interactions across multiple channels including phone, IVR, web chat, WhatsApp, and more."
Digital Leader
Conneqt Business Solutions
"I have worked closely with the Floatbot team on deploying agent-assist. Floatbot platform exceeded my expectation in identifying the right knowledge article based on the provided inputs. Floatbot team was very responsive and fast in adopting new ideas, which is critical for any innovation-led transformation project.
We were able to implement the solution 70% faster than other similar solutions I have worked with. In our deployment, we saw a significant improvement in the speed of accessing the correct answers by the users, thereby improving the efficiency and customer satisfaction. With Floatbot, we will be able to push the same agent-assist bot to a customer-facing Chatbot or Voicebot for self-serve, reducing our effort by 60% for future self-serve deployments."
VP Digital Transformation
Large BPO organization
NYSE listed BPO organisation
surge in agent productivity and a 5–7% boost in revenue
Developed with more than half a million lines of code and powered by FloatGPT, our proprietary enterprise LLM that delivers precision without hallucination.
Trained on narrow, industry-specific models for full control and regulatory compliance.
Go truly multimodal with support for voice, chat, email, SMS, images, documents, and spreadsheets.Go truly multimodal with support for voice, chat, email, SMS, images, documents, and spreadsheets – all managed from one unified platform.
Deploy pre-trained AI Agent built for BPOs and Contact Centers – fully integrated and ready for production.
View real-time insights on quality, compliance, and performance to make faster, data-backed decisions.
Full AI workflow – from first contact to closure with a single vendor that scales as you grow.
Conversational AI can automate and streamline claims submissions & status updates, adjuster workflows, distribution, underwriting, billing, payment, policy management and customer service. It also supports agents (acting as a Copilot or AI Agent Assist) by offering real-time guidance to maximize their productivity.
Yes. AI can handle and scale instantly to manage spikes in volume – handling thousands of claims calls or chats simultaneously. This ensures policyholders receive immediate updates while freeing human agents to focus on complex cases during CAT seasons.
For routine, high-volume tasks such as verifying policy details or providing claims status – AI consistently outperforms humans in speed and accuracy, while reducing errors caused by fatigue or manual entry. Humans remain critical for empathy and judgment in complex scenarios.
Floatbot.AI supports 100+ languages across text and voice, enabling insurers to serve diverse customer bases globally. This includes regional dialects, so customers can interact in the way that feels most natural to them.
Agent M, Floatbot’s proprietary LLM, actively monitors and verifies responses from AI, correcting or rejecting any inaccuracies. By applying strong guardrails, Agent M keeps AI aligned with defined goals, ensuring their behavior and output remain accurate, consistent and purpose-driven. Unlike general-purpose AI, it’s grounded in verified insurance data and workflows, minimizing the risk of hallucinations.
Floatbot.AI follows industry-leading security standards (SOC 2, ISO 27001, GDPR, HIPAA where applicable). All data is encrypted, access-controlled and auditable. Additionally, workflows are built to comply with insurance-specific regulations such as NAIC model laws and state-level privacy requirements.
No. AI is augmenting, not replacing, human teams. It handles repetitive, high-volume tasks so agents can focus on empathetic, judgment-driven work. Insurers are using AI to improve efficiency, customer experience and employee satisfaction – not to remove the human element.
