Automate note taking, summarize notes and push to system of record
Real-time Call, Chat, Email Assist: Next best action, knowledge-base AI, real-time nudges and suggested actions based on dialogue
Co-browsing, Audio-Video Call: Increase first call resolution with co-browsing for customer, agent and employee for onboarding, quote creation, technical support.
AURACopilot for Underwriters, Agents
Quoting support: capture screening data, qualify & handoff to underwriters
Automate Agent Service, Appetite check requests
Document summaries & missing-doc requests
Bring Your OwnAI Agent
Build and launch your own custom AI Agent in FloatSpace
Multi-party SMS with real-time translation and AI Assist
Live chat with AI Assist
Co-Browsing and Screen Sharing
Upgrade from Chat-to-Video and Chat-to-Audio
Triage email to right team member
Human-in-loop for AI Workflows
CO-PILOT FOR YOUR STAFF
Co-pilot 'ADDI' lets adjusters ask questions in plain language and pulls answers from claims docs, files, notes, knowledge-base, and Core systems, then adds the findings into the conversation
Trigger Autopilot actions like scheduling and customer replies
Generate claims reports
Deploy AI Agents: AURA, LEXI
DOCUMENT INTELLIGENCE
Extract documents from email
Compare large documents
Summarize documents
Upload structured data to downstream systems
ENTERPRISE SEARCH
Unified search across policies, claims, knowledge, and tickets
Cognitive Search or AI enabled search across state compliance, regulatory documents
AI search on SOPs, Org Policies
AUTOPILOT ACTIONS
Scheduling assistant
Automate inbound support phone, email, and SMS
Automate follow-up with claimant for missing evidence or documents
