Voice AI Agent
Chat AI Agent
Pinpoint customer drop-off points to guide agents and fix process gaps
Gain deep insights into interests, sentiments and pain points to personalize sales
All AI Agents update instantly with new products, features, and knowledge
Let customers get instant, accurate answers about policies, tests & premiums
Guide customers to purchase naturally via chat or voice on their preferred channel
35%
boost in quote-to-policy issuance conversion rate
20%
increase in average revenue per customer (ARPC) through cross-sell and upsell
50%
improvement in lead-to-agent hand-off quality score
30%
increase in agent time spent on sales activities (vs. admin work)
45%
reduction in customer journey friction time
120%
growth in digital policy sales volume
Instantly verifies the users to speed up the process and ensures a strong start to the policy journey
See exactly how LISA guides a customer from first contact to completed FNOL with perfect accuracy.
Conversational AI can automate and streamline claims submissions & status updates, adjuster workflows, distribution, underwriting, billing, payment, policy management and customer service. It also supports agents (acting as a Copilot or AI Agent Assist) by offering real-time guidance to maximize their productivity.
Yes. AI can handle and scale instantly to manage spikes in volume – handling thousands of claims calls or chats simultaneously. This ensures policyholders receive immediate updates while freeing human agents to focus on complex cases during CAT seasons.
For routine, high-volume tasks such as verifying policy details or providing claims status – AI consistently outperforms humans in speed and accuracy, while reducing errors caused by fatigue or manual entry. Humans remain critical for empathy and judgment in complex scenarios.
Floatbot.AI supports 100+ languages across text and voice, enabling insurers to serve diverse customer bases globally. This includes regional dialects, so customers can interact in the way that feels most natural to them.
Agent M, Floatbot’s proprietary LLM, actively monitors and verifies responses from AI, correcting or rejecting any inaccuracies. By applying strong guardrails, Agent M keeps AI aligned with defined goals, ensuring their behavior and output remain accurate, consistent and purpose-driven. Unlike general-purpose AI, it’s grounded in verified insurance data and workflows, minimizing the risk of hallucinations.
Floatbot.AI follows industry-leading security standards (SOC 2, ISO 27001, GDPR, HIPAA where applicable). All data is encrypted, access-controlled and auditable. Additionally, workflows are built to comply with insurance-specific regulations such as NAIC model laws and state-level privacy requirements.
No. AI is augmenting, not replacing, human teams. It handles repetitive, high-volume tasks so agents can focus on empathetic, judgment-driven work. Insurers are using AI to improve efficiency, customer experience and employee satisfaction – not to remove the human element.
