The building blocks that make Agent M run your entire AI Agent setup
Agent M offers session management, memory for long conversations, secure access controls, and orchestration for seamless integration with external systems
Enable ready-to-use skills or create your own using our intuitive no-code studio.
Reduce hallucinations, manage data privacy with PII redaction, and control agent behavior with AI guardrails as safety barriers.
Deploy instantly across chat, voice, SMS/Text, email and 15+ digital platforms such as Facebook Messenger, WhatsApp, MS Teams, Telegram, web and more.
Run Agent M on ChatGPT or any other LLM of your choice.
Seamlessly connect agents to CRM, ERP, or any custom application – no coding required.
Let your agents answer questions faster with AI-driven search. Just upload your internal data, knowledgebase or documents, and Agent M, powered by Cognitive Search, will take care.
Each agent handles a specific process – like answering FAQs, pulling data, or completing sales quotes. Agent M manages how these agents talk to each other and ensure smooth workflows.
Eliminate errors, keep private data secure, and test agent behavior in the Service Terminal for complete confidence before deployment.
The building blocks that make Agent M run your entire AI Agent setup
| Category | Agent M | Others |
|---|---|---|
| Conversation Handling | Excels at complex, multi-agent conversations | Struggles with multi-step logic |
| Contact Center AI | Optimized for real enterprise scenarios | General-purpose |
| Memory Module | Unlimited contextual recall | Limited to short-term sessions |
| Orchestration | Built-in multi-agent orchestration | Requires external tools |
| Latency | Responds in under 5 seconds | Takes 1–6 minutes |
| Guardrails & Hallucination Control | Has a native verification layer to reduce errors | No built-in control system |
| LLM Flexibility | Works with ChatGPT, Claude, Gemini and others | Usually locked to a single LLM |
Talk to your customers anywhere – web, app, or voice. Agent M powers smooth, human-like conversations across 15+ channels including WhatsApp, Messenger, and more.
Support your human agents with AI-driven suggestions, summaries, and AutoQA for SOPs' adherence.
Use Agent M to integrate ChatGPT (or any LLM) directly into your app. Connect it with your own data, workflows, and APIs without coding.
Conversational AI can automate and streamline claims submissions & status updates, adjuster workflows, distribution, underwriting, billing, payment, policy management and customer service. It also supports agents (acting as a Copilot or AI Agent Assist) by offering real-time guidance to maximize their productivity.
Yes. AI can handle and scale instantly to manage spikes in volume – handling thousands of claims calls or chats simultaneously. This ensures policyholders receive immediate updates while freeing human agents to focus on complex cases during CAT seasons.
For routine, high-volume tasks such as verifying policy details or providing claims status – AI consistently outperforms humans in speed and accuracy, while reducing errors caused by fatigue or manual entry. Humans remain critical for empathy and judgment in complex scenarios.
Floatbot.AI supports 100+ languages across text and voice, enabling insurers to serve diverse customer bases globally. This includes regional dialects, so customers can interact in the way that feels most natural to them.
Agent M, Floatbot’s proprietary LLM, actively monitors and verifies responses from AI, correcting or rejecting any inaccuracies. By applying strong guardrails, Agent M keeps AI aligned with defined goals, ensuring their behavior and output remain accurate, consistent and purpose-driven. Unlike general-purpose AI, it’s grounded in verified insurance data and workflows, minimizing the risk of hallucinations.
Floatbot.AI follows industry-leading security standards (SOC 2, ISO 27001, GDPR, HIPAA where applicable). All data is encrypted, access-controlled and auditable. Additionally, workflows are built to comply with insurance-specific regulations such as NAIC model laws and state-level privacy requirements.
No. AI is augmenting, not replacing, human teams. It handles repetitive, high-volume tasks so agents can focus on empathetic, judgment-driven work. Insurers are using AI to improve efficiency, customer experience and employee satisfaction – not to remove the human element.
