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Focus Areas

Serving

Providers

Improve Patient Access + Reduce Administrative Burden

Launch a healthcare digital front door that streamlines scheduling, triage, and routine inquiries. Reduce call volume while helping patients reach care faster.

Payers

Real-Time Eligibility + Benefit Transparency

Verify coverage instantly and deliver clear benefit details. Minimize delays and create a smoother member experience.

Pharmacies

Simplified Refills + Stronger Medication Adherence

Automate refill requests and prescription updates. Lower inbound calls and support better adherence.

Pharmacy Benefit Management

Efficient Formulary Management + Cost Optimization

Handle formulary checks, coverage validation, and authorization workflows with greater speed and accuracy.

Revenue Cycle Management

Faster Collections + Fewer Claim Denials

Automate claim checks, denial routing, early outreach, and payment reconciliation to improve clean claims and accelerate collections.

Experience zone

Try It for Yourself

     
     
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    End-to-End Healthcare Automation

    LEXI – Healthcare AI Agent

    LEXI - Loan Servicing AI Agent

    Digital Front Door & Patient Access

    Patient Access & Engagement

    • AI to improve patient experience in hospitals via voice, chat, SMS, and email.
    • Automates the initial contact to improve access as a digital front door in healthcare.
    • AI appointment booking to help patients schedule, reschedule, or cancel appointments instantly as a digital front door strategy in healthcare.
    • Resolves general inquiries quickly to ease call center volume, serving as a digital front door platform.
    • Real-time billing guidance and secure payment support through digital front door automation in healthcare.
    • Intelligent escalation to staff with full context, without repeating information.

    Care Navigation & Clinical Workflow

    • Intelligent symptom triage directs patients to the right level of care.
    • Patients are matched with the most appropriate provider based on their needs.
    • Automated waitlist management fills open slots and reduces appointment gaps.
    • Seamless specialty navigation keeps patients moving through the care journey.
    • Digital intake forms streamline pre-visit data collection.
    • Automated pre-visit instructions ensure patients arrive prepared.
    • Post-discharge follow-ups reinforce care plans and support better outcomes.
    Automate 80% of Patient Engagement

    Revenue Cycle Management

    Eligibility & Benefits

    • Verifies patient eligibility instantly across multiple insurance plans with AI patient engagement.
    • Members receive clear explanations of coverage, co-pays, and deductibles in real time.
    • Patients receive timely premium payment reminders to maintain uninterrupted insurance coverage.
    • Prior authorizations are tracked and managed to prevent care delays.

    Claims & Denial Management

    • Claim status updates are delivered in real time without manual follow-up.
    • Denied claims are automatically classified and routed for faster resolution.
    • Payments are recorded and reconciled seamlessly within existing systems.

    Billing & Financial Support

    • Patients receive instant answers to billing and coverage questions with AI for patient engagement.
    • Proactive payment outreach accelerates reimbursement and reduces aging accounts.

    Accelerate Revenue Cycles by 35%

    Healthcare Collections Automation

    • Proactive post-discharge reminders accelerate early revenue recovery.
    • Balance alerts are delivered through each patient’s preferred channel.
    • Secure self-service payment links enable fast and frictionless transactions.
    • Flexible payment plans are offered automatically based on eligibility.

    Increase Collections by

    60%

    Reduce Delinquency by

    40%
    • Pre-due-date reminders reduce the risk of overdue balances.
    • Friendly nudges keep accounts top of mind before they age.
    • Real-time financial assistance screening supports compassionate collections.

    Increase Collections by

    60%

    Reduce Delinquency by

    40%
    • Automated outreach maximizes recovery before agency handoff.
    • Digital self-resolution portals empower patients to manage balances independently.
    • Personalized settlement offers improve recovery rates while preserving relationships.

    Increase Collections by

    60%

    Reduce Delinquency by

    40%

    Pharmacy & PBM Engagement

    Prescription Management

    • Patients can request refills instantly without calling support.
    • Prescription pickups are scheduled at convenient times.
    • Real-time status tracking keeps patients informed from order to delivery.

    Medication Adherence

    • Automated refill reminders help patients stay on track.
    • Timely notifications improve adherence and support better outcomes.

    Pharmacy Support & Loyalty

    • Common pharmacy and insurance questions are resolved instantly.
    • Patients can access order history and coverage details on demand.
    • Personalized promotions and loyalty offers drive repeat engagement.

    Boost Medication Adherence by 50%

    Real-Time Agent Assist

    Next-Best Action Recommendations Call or Chat Summarization | AutoQA for SOP Adherence | 50+ Post Call or Chat Insights

    • Intelligent, context-aware next-step recommendations in real time, for faster resolutions.
    • Automated call and chat summaries for faster follow-ups, and critical detail capture.
    • Real-time SOPand compliance monitoring to reduce risk and stay audit-ready.
    • Smart decision trees that streamline complex processes, minimize errors, and help teams resolve cases quickly.
    • 50+ actionable insights that reveal trends andimprovement opportunities.

    Reduce After-Call Work by 90% & Increase Productivity by 25%+

    no-code platform

    See What UNO Can Do

    LLM-powered workflows. Cognitive search. Seamless integrations. Flexible deployment.
    Play
    Achievements

    Trusted. Proven. Recognized.

    emerge

    Announced as Winner for Emerge Innovation Experience in Pharmacy category

    insure-tech-ny

    Part of InsurTech NY's Growth-Stage Accelerator program cohort 2023
    cmp research prism

    Announced as Winner for Emerge Innovation Experience in Pharmacy category

    insurtech vanguards

    Finalist in Guidewire Insurtech Vanguards Pitch Competition 2024
    insurtech hartford

    Finalist in InsurTech Hartford Innovation Challenge 2024

    NYSEtalk

    Launched Agent M at NYSE Floor Talk

    Pre-Integrations

    Readily Connects with Tech Stack

    Avaya
    NICE-CXone
    Cisco
    genesys
    five9
    ringcentral
    hodusoft
    Atlassian
    Salesforce
    Oracle
    zendesk
    cgm
    cerner
    cpsi
    eclinicalworks
    epic
    greenwayhealth
    netsmart
    meditech
    nextgen
    veradigm
    fortified operations

    Enterprise-Grade Protection

    enterprise grade protection
    Designed to Outperform

    Experience the Floatbot Advantage

    1

    Built Better

    Deeper tech, built with 500K lines of code. FloatGPT, proprietary LLM delivers enterprise-grade performance with zero hallucinations.

    2

    Private, Compliant, Blazing Fast AI

    Private by design and low latency by build. Trained on narrow models to ensure full control and regulatory compliance.

    3

    Every Channel, Every Format

    Go truly multimodal with support for voice, chat, email, SMS, images, documents, and spreadsheets.

    4

    Lending AI, Ready to Go

    Deploy a pre-trained AI Agent built for providers, payers, pharmacies – fully integrated for instant value.

    5

    Goal-Driven Analytics

    Scalable insights, cross-platform integrations, and outcome-focused reports.

    6

    One Platform, All your Needs

    Full AI workflow – from first contact to closure with a single vendor that scales as you grow.

    FAQs

    Is Floatbot suitable for both patient-facing services and internal staff support (e.g. triage, claim processing)?

    Yes. Floatbot.AI is designed for both — it can serve patients directly (self-service appointment booking, billing inquiries, FAQs) and assist internal staff or CSRs with copilots that provide real-time suggestions, triage, knowledge-base lookup, and compliance guidance.

    What kind of deployment or integration flexibility does Floatbot offer for existing healthcare systems (EHR, contact center, billing systems)?

    Floatbot offers customizable workflows, pre-integration capabilities, and connectors for EHR, contact center/CCaaS platforms, and knowledge-base systems — making it feasible to integrate into existing healthcare IT infrastructure without full reengineering.

    Can Floatbot support pharmacies for prescription management, refills, reminders, and order tracking?

    Yes — for pharmacy clients, Floatbot can automate prescription refill requests, medication reminders, FAQs, order tracking, loyalty/promotion communication, and real-time support — improving patient adherence and reducing support burden on pharmacy staff.

    How does Floatbot ensure compliance and data security for healthcare operations?

    Floatbot.AI supports “100% compliance with regulatory standards,” and is built for industries like healthcare, collections, banking with necessary compliance guardrails.

    Can Floatbot handle interactions across multiple channels and languages?

    Yes. Floatbot.AI platform supports omnichannel deployment (voice, chat, email, SMS, MS Teams, WhatsApp, Telegram, etc.) and includes multi-lingual capabilities, making it suitable for diverse patient populations and global use.