30%
Reduction in Claims Cycle Time
25%+
Increase in Adjuster Efficiency
40+
Hours Saved per Adjuster, per Month
60%
Reduction in Error Rates
45%
Reduction in Claims Leakage
60%
Improvement in Claims Compliance Rate
From claim summaries to compensation outlines, ADDI automatically generates professional, comprehensive reports fast and accurately.
ADDI finds relevant answers, documents, past claims, internal knowledgebase and case data instantly across your organization’s systems and surfaces key information inside workflows.
Initiate automated outreach, scheduling, and other tasks right from the Copilot interface.
ADDI coordinates meetings and inspections, reaching out to claimants, confirming times, and updating calendars. No more back-and-forth or phone tagging.
Automatically prioritizes, triages and responds to emails, calls, SMS, keeping adjusters focused on decision-making.
From updates to follow-ups, ADDI communicates with claimants directly, without adding to adjuster workload.
ADDI gathers documents, images, and videos from claimants and validates the content before uploading it directly into the claim file.
ADDI listens, transcribes, takes notes and summarizes calls in real time.
ADDI flags non-compliant language and guides adjusters to follow best practices during live interactions, ensuring it aligns with internal SOPs and industry standards.
ADDI translates live spoken language during audio or video calls, keeping conversations fluid and eliminating language barriers.
Capture structured data such as claim numbers, policy details, and reported damages directly from chats or calls.
Everything - notes, transcripts, documents, structured data are automatically organized and saved to the respective claim file.
Upload, extract, compare, and summarize documents of any type from emails. ADDI can even structure the data for seamless system integration.
See exactly how LISA guides a customer from first contact to completed FNOL with perfect accuracy.
Conversational AI can automate and streamline claims submissions & status updates, adjuster workflows, distribution, underwriting, billing, payment, policy management and customer service. It also supports agents (acting as a Copilot or AI Agent Assist) by offering real-time guidance to maximize their productivity.
Yes. AI can handle and scale instantly to manage spikes in volume – handling thousands of claims calls or chats simultaneously. This ensures policyholders receive immediate updates while freeing human agents to focus on complex cases during CAT seasons.
For routine, high-volume tasks such as verifying policy details or providing claims status – AI consistently outperforms humans in speed and accuracy, while reducing errors caused by fatigue or manual entry. Humans remain critical for empathy and judgment in complex scenarios.
Floatbot.AI supports 100+ languages across text and voice, enabling insurers to serve diverse customer bases globally. This includes regional dialects, so customers can interact in the way that feels most natural to them.
Agent M, Floatbot’s proprietary LLM, actively monitors and verifies responses from AI, correcting or rejecting any inaccuracies. By applying strong guardrails, Agent M keeps AI aligned with defined goals, ensuring their behavior and output remain accurate, consistent and purpose-driven. Unlike general-purpose AI, it’s grounded in verified insurance data and workflows, minimizing the risk of hallucinations.
Floatbot.AI follows industry-leading security standards (SOC 2, ISO 27001, GDPR, HIPAA where applicable). All data is encrypted, access-controlled and auditable. Additionally, workflows are built to comply with insurance-specific regulations such as NAIC model laws and state-level privacy requirements.
No. AI is augmenting, not replacing, human teams. It handles repetitive, high-volume tasks so agents can focus on empathetic, judgment-driven work. Insurers are using AI to improve efficiency, customer experience and employee satisfaction – not to remove the human element.
